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Questions about a loan, an application in progress or a partnership? Reach a funding specialist directly, or leave your details and we'll call you back.

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Call us+91 84481 11451Mon–Sat, 10 am – 7 pmWhatsApp+91 84481 11451Chat with a specialistEmailhello@paisanow.comWe reply within 1 working day
Registered officeUnit No. 301, IRIS Tech ParkSector 48, Gurugram, HR - 122018
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Grievance redressal

Not happy with something? Here's how we fix it.

Every complaint is logged and tracked until it's closed. If a step doesn't resolve it, move to the next.

  1. Customer support

    Call, WhatsApp or email us with your application details. We aim to resolve it within 2 working days.

  2. Grievance officer

    Not resolved within 7 days? Write to our grievance officer.

    grevience@paisanow.com+91 84481 11451

  3. Your lender and the RBI Ombudsman

    For a complaint about your loan, contact the lender's grievance officer. If the lender doesn't resolve it within 30 days, you can complain under the RBI Integrated Ombudsman Scheme at cms.rbi.org.in. Our full Grievance redressal policy sets out what to include and the timelines we work to.